"The combination of ShoreTel's trusted products and Mitel's outstanding leadership is a very good thing for everyone. It will only enhance the services and solutions we can provide to our customers."

- Jeff Drummond, CIO/CTO, cpITelecom

Why They Are Different

Mitel is a leading provider of cloud, onsite, and hybrid business telephony and unified communications (UC) solutions. Our award-winning, brilliantly simple communications solutions for small and mid-market companies consistently outperform the competition in customer satisfaction, customer loyalty, value, and lowest total cost of ownership. Our innovative business phones, application integration, collaboration tools, mobility, and contact center applications are highly reliable and empower organizations and employees to access information faster, collaborate more easily, and connect from any place, at any time, and on any device

Unique Communication Solutions


  • Ramping speed, agility and performance

  • Competitive advantage

  • Flexibility, efficiency and productivity

  • The ability to customize CAPEX/OPEX investments for your business

  • Diverse ways to utilize the cloud

  • Scalability and consistency across countries, offices

  • Multimodal and natural communications

  • Flexible solutions that meet the needs of multi-generational employees

  • Intuitive, seamless communications across any device, from anywhere

  • The ability to grow systems incrementally using what you have today

  • Greater business intelligence for a more competitive edge

  • Integration with the business applications, processes and workflows you use today

Hosted Phone

These services are delivered from the vendor’s secure data centers and the vendor takes responsibility for owning, configuring and managing them. Businesses connect to these communications services and applications through the Internet or private connections – and the benefits of the cloud phone systems are plentiful.


With HYBRID, you can finally have the best of both worlds: a hybrid unified communications and collaboration solution that delivers the resiliency, control and availability of an onsite “hardware-based” phone system with the immediacy, ease and flexibility of cloud communications applications delivered from the cloud.


Best of  all worlds. The growing popularity of Communications as a Service (UCaaS) reflects the convenience and scalability of cloud-based applications like email, business process apps and local equipment.  This is growing rapidly as businesses recognize the time and money saved when system maintenance is handled by the service provider, not by internal IT staff.

cpITelecom Support

If we can't prevent a problem or solve it remotely, your ticket is automatically escalated and a technician will be on site to perform the physical hardware replacement within 4 hours, 24 hours a day, 7 days a week! We have more than 14,000 contracted technicians across the U.S. to quickly and conveniently support all of your service needs in-person, coast-to-coast.

Our experienced support personnel handle every aspect of your IT needs, including:

  • Proactive system monitoring by our Network Operations Center: if you have a problem with your system, we open a ticket immediately and automatically escalate the request as appropriate.

  • Automatic status notifications via email on any tickets (opening, in-progress notes, closure and

  • resolution details)

  • Customer web portal and coming soon: a mobile app to conveniently see tickets, status and even

  • open a ticket for service

  • Nightly cloud backups

Why cpITelecom?

CPI is the fastest-growing ShoreTel partner in history, offering hosted/premise/hybrid solutions for business communications that move beyond traditional voice and networking capabilities for a fraction of the cost. CPI has the best Tier 3 Shoretel techs in the country combined with CCIE/CCNP certified Cisco experts and Microso Certified Solutions Experts (MCSE) on staff. This allows us to provide unparalleled support for a staggering range of high-end voice, data, multimedia contact center and network infrastructure solutions—not just one piece of the puzzle.

  1. Delightful Experience

  2. Ways We Deliver: Product Or As A Service

  3. Deployment Options: CLOUD, ONSITE, Or HYBRID

  4. Purchase, Lease, Or UCaaS