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Contact Center

Multi-communications at your agents' fingertips

Respond to the consumer-driven market place with a communications platform that puts business intelligence right where it’s needed.

  • Access calls, texts, CRM data, call history, reports and more​

  • Includes universal queuing and enterprise resource matching

  • Offers optimized call routing by service level, skill matching, priority, customer identity, schedules and caller location

  • Voicemail and fax can also be routed to individual agents through emails.

Increase efficiency, reduce costs

Enterprise Contact Center is designed to deliver a rapid return on investment

  • Agent screen pops with detailed customer information  reduces interaction time

  • Unified desktop client shows the presence status of experts outside the call center

  • Advanced call routing ensures calls go to the right agents, reducing the service time per call

  • Real-time and historical information about callers, trunks, groups and agent utilization allows supervisors to optimize resources

  • Business Process Application Integration

  • Advanced Functionality

  • Transfer the call and all customer history automatically

  • Manage your dial lists through any database that is ODBC compliant