© 1997 CPI Telecom. 

Nationwide Support



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ShoreTel is now Mitel.

The very best of two companies to serve you.

"The combination of ShoreTel's trusted products and Mitel's outstanding leadership is a

very good thing for everyone.  It will only enhance the services and solutions we can provide

to our customers," said Jeff Drummond, CIO/CTO, cpITelecom.

For more information, please contact cpITelecom

Hosted Phone

These services are delivered from the vendor’s secure data centers and the vendor takes responsibility for owning, configuring and managing them. Businesses connect to these communications services and applications through the Internet or private connections – and the benefits of the cloud phone systems are plentiful.


With HYBRID, you can finally have the best of both worlds: a hybrid unified communications and collaboration solution that delivers the resiliency, control and availability of an onsite “hardware-based” phone system with the immediacy, ease and flexibility of cloud communications applications delivered from the cloud.


Best of  all worlds. The growing popularity of Communications as a Service (UCaaS) reflects the convenience and scalability of cloud-based applications like email, business process apps and local equipment.  This is  growing rapidly as businesses recognize the time and money saved when system maintenance is handled by the service provider, not by internal IT staff.

If we can’t prevent a problem or solve it remotely, your ticket is automatically escalated

and a technician will be on site to perform the physical hardware replacement within

4 hours, 24 hours a day, 7 days a week! We have more than 14,000 contracted technicians

across the U.S. to quickly and conveniently support all of your service needs in-person,



Our experienced support personnel handle every aspect of your IT needs, including

  • Proactive system monitoring by our Network Operations Center: if you have a problem with your system, we open a ticket immediately and automatically escalate the request as appropriate.

  • Automatic status notifications via email on any tickets (opening, in-progress notes, closure and

  • resolution details)

  • Customer web portal and coming soon: a mobile app to conveniently see tickets, status and even

  • open a ticket for service

  • Nightly cloud backups


CPI is the fastest-growing ShoreTel partner in history, offering hosted/premise/hybrid solutions forbusiness communications that move beyond traditional voice and networking capabilities for a fraction of the cost. CPI has the best Tier 3 Shoretel techs in the country combined with CCIE/CCNP certified Cisco experts and Microso Certified Solutions Experts (MCSE) on staff. This allows us to provide unparalleled support for a staggering range of high-end voice, data, multimedia contact center and network infrastructure solutions—not just one piece of the puzzle.

ONE       - delightful experience
TWO       - ways we deliver: product or as a service
THREE   - deployment options: CLOUD, ONSITE or HYBRID

FOUR     -  purchase, lease or UCaaS